Effective Date: 06/01/2026
This Shipping Policy explains how orders are processed, shipped, and delivered when purchasing from London Souvenir.
By placing an order through our website, you acknowledge and agree to the terms outlined below.
1. Order Processing
Orders are generally processed within:
1–2 business days (Monday–Friday)
Orders are not typically processed on weekends or public holidays.
Processing times are estimates only and may vary depending on order volume, operational requirements, or other circumstances.
2. Order Cut-off Time
Daily Order Cut-off Time: 5 PM (GMT UTC +0)
Orders submitted before the cut-off time may enter processing on the same business day.
Orders submitted after the cut-off time may enter processing on the next business day.
3. Shipping Costs
We currently offer:
Free Standard Shipping
Where shipping charges apply, the applicable amount will be displayed during checkout before payment is completed.
4. Estimated Transit Time
After dispatch, estimated transit time is generally:
3–4 business days
Transit times are estimates only and may vary depending on destination, carrier operations, weather conditions, public holidays, and other external factors.
5. Estimated Delivery Time
Estimated delivery timeframe:
- Processing Time: 1–2 business days
- Transit Time: 3–4 business days
Estimated Total Delivery Time: 4–6 business days
These delivery estimates are provided for reference only and are not guaranteed.
6. Shipping Updates & Tracking
Where applicable:
- Shipping updates may be provided after an order has been dispatched.
- Tracking information may be available depending on the carrier and shipping method used.
Tracking availability may vary between shipments.
7. Shipping Address Information
Customers are responsible for providing complete and accurate shipping information when placing an order.
Incorrect or incomplete address information may result in:
- Delivery delays
- Returned shipments
- Additional shipping charges
- Unsuccessful delivery attempts
Customers may be responsible for costs associated with address-related delivery issues.
8. Delivery Delays
Delivery schedules may be affected by factors including:
- Carrier operations
- Weather conditions
- Public holidays
- High shipping volumes
- Transportation disruptions
- Circumstances beyond reasonable control
Estimated delivery dates should not be considered guaranteed.
9. Missing Deliveries
If tracking information indicates delivery has occurred but the package cannot be located, customers may wish to:
- Check with household members
- Check with neighbours
- Contact the shipping carrier
- Contact our customer support team
Additional information may be required to review delivery-related enquiries.
10. Failed Delivery Attempts
A delivery attempt may be unsuccessful if:
- An incorrect address has been provided
- The recipient is unavailable
- Delivery instructions cannot be completed
If a shipment is returned:
- Additional shipping charges may apply for redelivery
- Refund eligibility, where applicable, will be reviewed in accordance with our Return & Refund Policy
11. Shipping Area
We currently ship within the United Kingdom.
International shipping may not be available unless otherwise stated on our website.
12. Order Changes & Cancellations
Requests to modify or cancel an order should be submitted before processing begins.
Once an order has entered processing or has been dispatched, modifications or cancellations may not be possible.
Customers requiring assistance should contact us as soon as reasonably possible.
Contact Information
For shipping-related enquiries, please contact us:
Store Name: London Souvenir
Business Address: 97 Westminster Bridge Rd, London SE1 7HR, United Kingdom
Phone: +44 20 7928 8908
Email: support@brushcreekpottery.com
Business Hours
Our customer service hours are from 9:00 AM to 5:00 PM, Monday through Friday (GMT UTC +0)
Order Cut-off Time
5 PM (GMT UTC +0)