Payment Policy
Welcome to Brush Creek Pottery. This Payment Policy explains the payment methods we accept, how payments are processed, and important information regarding charges, payment authorization, refunds, and order cancellations.
By placing an order through our website, you agree to the payment terms described in this policy.
1. Accepted Currency
All prices on the Brush Creek Pottery website are displayed in U.S. Dollars (USD) unless otherwise stated.
Any applicable sales tax and shipping charges will be displayed during checkout before you complete your purchase.
2. Accepted Payment Methods
Brush Creek Pottery may accept the following payment methods, depending on availability at checkout:
- American Express (AMEX)
- Diners Club
- Discover
- JCB
- Maestro
- Mastercard
- Visa
- Visa Electron
The payment options available to you will be shown during the checkout process.
3. Payment Authorization
When you place an order, your selected payment method must be successfully authorized before the order can be processed.
Depending on the payment method and payment provider, you may initially see an authorization or pending transaction on your account.
An authorization does not necessarily mean that the order has been fully processed or shipped.
4. When Payment Is Charged
Payment is generally processed when you complete your purchase and the transaction is successfully authorized.
If an order cannot be fulfilled, is cancelled, or is otherwise eligible for a refund, the applicable amount will be refunded according to our Return and Refund Policy and applicable law.
5. Payment Security
Payment transactions may be processed through secure third-party payment processors.
Brush Creek Pottery does not intentionally store complete payment card details on its own systems when payment processing is handled by a third-party payment provider.
Payment information may be subject to the security practices, terms, and privacy policies of the applicable payment provider.
Customers should ensure that the billing information provided during checkout is accurate.
6. Billing Information
Customers are responsible for providing accurate billing information, including:
- Full name
- Billing address
- Email address
- Payment information
- Any other information required during checkout
Incorrect billing information may cause payment authorization to fail or delay order processing.
7. Payment Authorization Failure
An order may not be completed if the selected payment method:
- Is declined
- Cannot be authorized
- Has insufficient available funds
- Contains incorrect information
- Has expired
- Is restricted by the card issuer or payment provider
If payment cannot be successfully authorized, the order may remain unpaid or may be cancelled.
Please contact your bank, card issuer, or payment provider if you believe a payment was incorrectly declined.
8. Fraud Prevention and Payment Verification
To help protect our customers and business from unauthorized transactions, Brush Creek Pottery may review orders for potential payment or fraud-related issues.
We may request additional information or verification when reasonably necessary to confirm an order.
We reserve the right to cancel or decline an order where we reasonably suspect unauthorized activity, fraudulent payment information, or other payment-related concerns.
If an order is cancelled after payment has been successfully collected, the applicable amount will be refunded.
9. Pricing and Payment Amount
The total amount payable will be displayed during checkout before the order is submitted.
The total may include:
- Product price
- Applicable sales tax
- Shipping charges
- Other applicable charges disclosed during checkout
Brush Creek Pottery reserves the right to correct pricing or listing errors.
If a significant pricing error affects an order, we may contact the customer before fulfillment or cancel the affected order and provide an applicable refund.
10. Sales Tax
Applicable sales tax may be calculated and collected based on the customer's shipping destination and applicable U.S. state and local tax requirements.
The applicable tax amount, when required, will generally be displayed during checkout.
11. Refunds
Eligible refunds are handled according to our Return and Refund Policy.
Once an eligible return has been received, inspected, and approved, Brush Creek Pottery will process the applicable refund within 10 business days.
Approved refunds will generally be issued to the original payment method used for the purchase.
After Brush Creek Pottery processes the refund, the customer’s bank, card issuer, or payment provider may require additional time for the funds to appear in the account.
Brush Creek Pottery does not control any additional processing time required by the customer’s financial institution.
12. Cancelled Orders
If an order is cancelled before fulfillment and payment has already been collected, the applicable amount will be refunded.
If only part of an order is cancelled, the refund will generally apply to the cancelled portion.
Cancellation requests should be submitted as soon as possible because orders that have already been processed or shipped may no longer be eligible for cancellation.
13. Duplicate or Incorrect Charges
If you believe that you have been charged incorrectly or more than once for the same order, please contact us promptly.
Please provide:
- Order number
- Name used for the order
- Date of the transaction
- Description of the payment issue
- Relevant transaction information, without sending full payment card numbers
We will review the issue and provide appropriate assistance.
14. Payment Disputes
If you believe there is an error with a payment or order charge, please contact Brush Creek Pottery before initiating a payment dispute where possible.
We will review the transaction and work to resolve legitimate payment issues promptly.
This does not limit any rights you may have under applicable law or the rules of your card issuer or payment provider.
15. Third-Party Payment Providers
Some payment transactions may be processed by third-party payment providers.
Those providers may have their own:
- Terms of service
- Privacy policies
- Security procedures
- Payment processing rules
Brush Creek Pottery is not responsible for the independent policies or systems of third-party payment providers.
16. Payment Information and Privacy
Information submitted during checkout may be used to:
- Process your payment
- Complete your order
- Verify transactions
- Prevent fraud
- Provide customer support
- Process refunds
- Meet applicable legal or regulatory requirements
For additional information about how personal information is collected and used, please review our Privacy Policy.
17. Contact Information
If you have questions about payments, charges, refunds, or payment authorization, please contact us:
Business Name: Brush Creek Pottery
Email: support@brushcreekpottery.com
Phone: +1 419 551 2112
Business Address: 22611 State Rte 2, Archbold, OH 43502, United States
Important Payment Notice
Please review your order details, billing information, shipping address, and total payment amount carefully before completing checkout.
By submitting an order, you confirm that the payment information provided is accurate and that you are authorized to use the selected payment method.
Brush Creek Pottery reserves the right to update this Payment Policy when necessary to reflect changes to our payment methods, payment processors, business practices, or applicable requirements.