Shipping policy

Welcome to Brush Creek Pottery. This Shipping Policy explains how we process, prepare, and deliver orders placed through our website. We aim to provide our customers with a clear, reliable, and straightforward shipping experience.

By placing an order with Brush Creek Pottery, you agree to the terms outlined in this Shipping Policy.

1. Order Processing Time

Orders are normally processed within 1–2 business days, Monday through Friday.

Orders are generally not processed, dispatched, or delivered on weekends or U.S. federal holidays.

Once your order has been processed, it will be prepared for shipment and handed over to the applicable shipping carrier.

2. Order Cut-Off Time

Our daily order cut-off time is 5:00 PM Eastern Time (ET).

  • Orders placed before 5:00 PM ET will generally begin processing on the same business day.
  • Orders placed after 5:00 PM ET will generally begin processing on the next business day.

Orders placed on weekends or holidays will generally begin processing on the next available business day.

3. Shipping Cost

We offer a simple and transparent shipping rate:

Flat Shipping Fee: $25.00 USD

The applicable shipping charge will be displayed during checkout before you complete your purchase.

Brush Creek Pottery does not intentionally add hidden shipping charges.

Any applicable sales tax or other charges required by law will be displayed or collected as applicable.

4. Shipping Method and Transit Time

After an order has been processed and shipped, the estimated transit time is:

3–5 business days

Transit times may vary depending on the destination, shipping carrier, weather conditions, holidays, seasonal demand, carrier delays, and other circumstances outside our reasonable control.

Estimated delivery dates are not guaranteed unless specifically stated otherwise.

5. Total Estimated Delivery Time

The estimated total delivery timeframe includes both processing and transit:

  • Order Processing: 1–2 business days
  • Transit: 3–5 business days
  • Estimated Total Delivery: 4–7 business days

These timeframes are estimates only and should not be considered guaranteed delivery dates.

Brush Creek Pottery makes reasonable efforts to meet its stated shipping timeframes.

6. Shipping Confirmation and Tracking

Once your order has been shipped:

  • You will receive a shipping confirmation email.
  • A tracking number will be provided when available.
  • You can use the tracking information to monitor your package.

Please note that tracking information may take some time to appear or update after the package has been transferred to the carrier.

7. Shipping Address

Customers are responsible for providing an accurate and complete shipping address during checkout.

Please carefully review:

  • Full name
  • Street address
  • Apartment, suite, or unit number, if applicable
  • City
  • State
  • ZIP code
  • Phone number and email address

Incorrect or incomplete address information may result in delivery delays, additional charges, or failed delivery.

Brush Creek Pottery is not responsible for delivery problems caused by incorrect or incomplete information supplied by the customer.

If an order needs to be redirected or reshipped because of an incorrect address, additional shipping charges may apply.

8. Delivery Delays

We make reasonable efforts to process and ship orders within the stated timeframe. However, delays may occur due to circumstances such as:

  • Shipping carrier delays
  • Severe weather
  • Natural disasters
  • High order volumes
  • Holiday periods
  • Transportation disruptions
  • Address-related issues
  • Carrier operational issues
  • Other circumstances beyond our reasonable control

If we become aware that an order cannot be shipped within the timeframe represented at the time of purchase, we will provide appropriate notice and applicable options in accordance with U.S. law.

For online orders, applicable federal requirements may require a seller to provide a revised shipping date and give the customer an opportunity to cancel the order and receive a prompt refund when the promised shipping timeframe cannot be met.

9. Lost, Missing, or Stolen Packages

If your tracking information shows that your package has been delivered but you cannot locate it, please take the following steps:

  1. Check around your delivery location.
  2. Check with household members or neighbors.
  3. Check any designated delivery areas.
  4. Contact the shipping carrier.
  5. Contact Brush Creek Pottery for assistance.

We will make reasonable efforts to assist with delivery investigations.

However, once a carrier confirms delivery to the address provided at checkout, Brush Creek Pottery may not be responsible for packages that are subsequently lost or stolen, except where applicable law provides otherwise.

10. Failed or Refused Delivery

Delivery may fail because of:

  • Incorrect or incomplete address information
  • Recipient unavailable
  • Package refusal
  • Failure to collect a package when required
  • Carrier delivery restrictions
  • Other delivery-related circumstances

If a package is returned to Brush Creek Pottery after an unsuccessful delivery attempt, please contact us to discuss available options.

Additional shipping charges may apply if the order needs to be reshipped.

Any refund will be handled according to our applicable Return and Refund Policy.

11. Domestic Shipping

Brush Creek Pottery currently ships to addresses within the United States.

Shipping availability may vary for certain locations or addresses depending on carrier service availability.

If a particular destination cannot be served, we will contact the customer regarding the available options.

12. International Shipping

Brush Creek Pottery does not currently offer international shipping.

Orders are currently limited to eligible shipping addresses within the United States.

13. Order Changes and Cancellations

If you need to change or cancel an order, please contact us as soon as possible after placing the order.

We may be able to accommodate changes or cancellations before the order has been processed or shipped.

Once an order has been shipped, we may no longer be able to modify the order or shipping address.

Any applicable cancellation or refund rights provided by law remain unaffected.

14. Shipping Restrictions

Certain products, destinations, or delivery addresses may be subject to carrier restrictions or other shipping limitations.

If we are unable to ship an order to the address provided, we will contact the customer and provide information about the available options.

15. Shipping Damage

If your package arrives visibly damaged, please inspect the contents as soon as reasonably possible.

If the product has been damaged during transit, contact Brush Creek Pottery promptly and provide:

  • Your order number
  • A description of the damage
  • Photos of the damaged product
  • Photos of the shipping packaging, if available

We will review the information and provide appropriate assistance under our applicable policies and the circumstances of the order.

16. Delivery Estimates

Delivery estimates are calculated based on the expected processing and carrier transit times.

Actual delivery may vary based on:

  • Shipping destination
  • Carrier workload
  • Weather
  • Holidays
  • Seasonal demand
  • Transportation conditions
  • Other circumstances outside our control

Therefore, an estimated delivery date should not be treated as a guaranteed delivery date.

17. Contact Information

If you have questions about shipping, delivery, tracking, or an existing order, please contact us:

Business Name: Brush Creek Pottery
Business Email: support@brushcreekpottery.com
Business Phone: +1 419 551 2112
Business Address: 22611 State Rte 2, Archbold, OH 43502, United States

Important Shipping Notice

Before completing your order, please make sure that all shipping information is accurate and complete.

We recommend that customers:

  • Review their shipping address carefully before checkout.
  • Keep their order confirmation for their records.
  • Keep their tracking information until the package has been received.
  • Contact us promptly if an order appears to be delayed or if there is an issue with delivery.

All processing and delivery timeframes stated in this policy are estimates unless expressly identified as guaranteed.

Brush Creek Pottery reserves the right to update this Shipping Policy when necessary to reflect changes in our shipping practices, carrier services, or applicable requirements.