Refund policy

Last updated: 3 September 2026

Welcome to Brush Creek Pottery. We want our return and refund process to be clear and straightforward. This policy explains when eligible products may be returned, how to request a return, and how refunds are handled.

Nothing in this policy limits any rights you may have under applicable law.

1. Return Period

Eligible products may be returned within 30 calendar days of delivery.

To qualify for a change-of-mind return, the item should:

  • Be unused and in its original condition
  • Be returned in its original packaging where reasonably possible
  • Include any original parts or accessories supplied with the product
  • Be free from customer-caused damage, alteration, or misuse
  • Be accompanied by your order number or other valid proof of purchase

Because ceramic products can be fragile, please package returned items carefully to help prevent damage during return transit.

2. How to Request a Return

Please contact us before sending any item back.

Email: support@brushcreekpottery.com
Phone: +1 419 551 2112

Please provide:

  • Your full name
  • Order number
  • Product name
  • Reason for the return
  • Photos where the item is damaged, defective, or incorrect

If the return is eligible, we will provide the appropriate return instructions.

Do not send returns to our business address unless we specifically instruct you to do so.

3. Change-of-Mind Returns

If you return an eligible item because you:

  • Changed your mind
  • Ordered the wrong product
  • No longer want the item
  • Have another customer-preference reason

you are generally responsible for the return shipping cost.

Original shipping charges are generally non-refundable for change-of-mind returns.

4. Damaged or Defective Ceramic Products

Please inspect your order promptly after delivery.

If an item arrives damaged or defective, contact us as soon as reasonably possible and provide:

  • Your order number
  • A description of the issue
  • Clear photos of the product
  • Photos of the shipping box and internal packaging where relevant

Please retain the product and packaging while we review the issue.

Depending on the circumstances, an appropriate resolution may include:

  • Replacement
  • Refund
  • Partial refund
  • Another suitable resolution

5. Incorrect Item Received

If you receive a product different from the item you ordered, please contact us promptly.

Once the issue is confirmed, we will provide instructions and arrange an appropriate replacement or refund.

Where the error is attributable to Brush Creek Pottery, reasonable return shipping costs will be handled as part of the resolution where applicable.

6. Items That May Not Qualify for Return

A change-of-mind return may be refused or a refund may be reduced where an item:

  • Has been used
  • Has been chipped, cracked, broken, scratched, stained, or otherwise damaged after delivery
  • Has been altered or modified
  • Is missing supplied parts or accessories
  • Is not returned in substantially the same condition in which it was received
  • Has been damaged because of improper handling or insufficient return packaging
  • Is returned outside the 30-day return period

Products clearly identified as Final Sale before purchase may also be excluded from change-of-mind returns where permitted by law.

These restrictions do not remove any rights you may have regarding products that arrived damaged, defective, incorrect, or otherwise not as ordered.

7. Return Inspection

Returned items will be reviewed after receipt.

We may check:

  • Product condition
  • Packaging
  • Included parts or accessories
  • Evidence of use or customer-caused damage
  • Whether the return meets the requirements of this policy

If a returned product does not meet the applicable return requirements, the refund may be reduced or refused where appropriate.

We will communicate with you if there is an issue with your return.

8. Refund Processing

Once an eligible return has been received, inspected, and approved, the applicable refund will be processed within 10 business days.

Refunds will normally be issued to the original payment method used for the purchase.

After Brush Creek Pottery processes the refund, your bank, card issuer, or payment provider may require additional time for the funds to appear in your account.

This additional financial-institution processing time is outside the control of Brush Creek Pottery.

9. Original Shipping Charges

For change-of-mind returns, original shipping charges are generally non-refundable.

If a refund is required because an item was:

  • Damaged on arrival
  • Defective
  • Incorrectly shipped
  • Otherwise affected by an error attributable to Brush Creek Pottery

applicable shipping costs will be reviewed as part of the resolution.

10. Partial Refunds

In certain circumstances, a partial refund may be considered instead of a full refund.

This may apply where:

  • The customer agrees to keep an item with a minor issue
  • A reasonable partial refund is appropriate based on the circumstances
  • The returned product has experienced a reduction in value due to customer handling or damage, where permitted

Any partial refund will be reviewed on a case-by-case basis.

11. Exchanges & Replacements

Exchanges or replacement products may be offered where appropriate and subject to product availability.

If the requested replacement is unavailable, we may offer:

  • A refund
  • An alternative resolution agreed with you

Replacement delivery times may vary depending on product availability.

12. Order Cancellations

If you need to cancel an order, contact us as soon as possible.

We may be able to cancel the order if it has not yet been processed or shipped.

If the order has already shipped, cancellation may no longer be possible and you may need to follow the applicable return procedure after delivery.

13. Refused or Undeliverable Orders

If an order is returned because:

  • The recipient refused delivery
  • An incorrect address was provided
  • An incomplete delivery address was provided
  • Delivery could not be completed for a customer-related reason

additional shipping costs may apply.

Any refund will be reviewed according to the circumstances of the returned shipment.

14. Lost or Missing Deliveries

If tracking shows a package as delivered but you cannot locate it, please:

  1. Check around the delivery location.
  2. Check with household members or nearby recipients where appropriate.
  3. Contact the shipping carrier.
  4. Contact Brush Creek Pottery if further assistance is required.

We will provide reasonable assistance in reviewing the shipment.

A refund or replacement is not automatically guaranteed solely because a carrier shows a package as delivered.

15. Unavailable or Unfulfillable Orders

If Brush Creek Pottery is unable to fulfill an order after payment has been received, we may cancel the affected order or item and refund the applicable amount paid.

16. Return Deadline

Eligible return requests must be submitted within 30 calendar days of delivery.

Once a return has been approved, please follow the return instructions provided by Brush Creek Pottery and send the product back within the timeframe stated in those instructions.

17. Final Sale Items

Products clearly identified as Final Sale before purchase may not qualify for a change-of-mind return or refund where permitted by law.

This does not affect any applicable rights relating to products that are damaged, defective, incorrect, or otherwise not as ordered.

18. Consumer Rights

Nothing in this Return & Refund Policy is intended to exclude or restrict consumer rights that cannot legally be excluded under applicable federal, state, or local law.

Where applicable law provides greater protection, the applicable legal requirement will take priority.

19. Contact Information

For questions about returns, refunds, damaged products, replacements, or cancellations, please contact:

Business Name: Brush Creek Pottery
Email: support@brushcreekpottery.com
Phone: +1 419 551 2112
Business Address: 22611 State Rte 2, Archbold, OH 43502, United States

Please contact us before sending any return.

Important Notice

  • Eligible returns must be requested within 30 calendar days of delivery.
  • Change-of-mind return shipping is generally the customer's responsibility.
  • Original shipping charges are generally non-refundable for change-of-mind returns.
  • Please retain the original packaging until your ceramic product has been inspected.
  • Contact us promptly if an item arrives damaged, defective, or incorrect.
  • Approved refunds are processed within 10 business days after the eligible return has been received and inspected.
  • Refunds are normally issued to the original payment method.
  • Your financial institution may require additional time for the refund to appear.
  • Do not send a return to our business address unless Brush Creek Pottery provides return instructions.